Privacy Policy

Last updated: 11 August 2026

Who We Are

Vapes Vault Australia respects your privacy and is committed to handling personal information responsibly, transparently, and securely. This Privacy Policy explains what personal information we may collect, how we collect and use it, when it may be disclosed, and the choices and rights available to you.

Information We Collect

Depending on how you interact with our website, we may collect information such as your name, email address, telephone number, billing or delivery details, account information, correspondence, and other information you voluntarily provide.

We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use personal information to operate and maintain our website, respond to enquiries, provide requested services, process transactions where applicable, communicate with you, improve our website and services, prevent fraud or misuse, maintain security, and comply with applicable legal obligations.

We will generally use or disclose personal information for the purpose for which it was collected, or where another lawful basis or exception permits us to do so.

Comments

If visitors are able to leave comments, we may collect the information entered in the comment form together with the visitor’s IP address and browser user-agent information for security and spam-prevention purposes.

Where third-party services are used to process comments or detect spam, those services may process information in accordance with their own privacy policies.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, improve performance, understand website usage, and maintain security.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

Media and Uploaded Content

If the website allows users to upload images or other files, users should avoid uploading unnecessary personal or location information. Images may contain embedded metadata, including location information, depending on the device and file settings.

Embedded Content

Pages on our website may contain embedded content from third-party services, such as videos, images, maps, social media content, or other features.

Third-party embedded content may collect information, use cookies, or process your interaction with that content as though you had visited the third party’s website directly.

Who We Share Information With

We do not sell or rent personal information.

Where necessary, we may disclose personal information to trusted service providers that help us operate our website, provide hosting or technical services, process transactions, maintain security, provide customer support, detect fraud, or perform other services on our behalf.

We may also disclose information where required or authorised by law.

Overseas Disclosures

Some service providers we use may operate outside Australia. Where personal information is likely to be disclosed to overseas recipients, our Privacy Policy should identify the relevant countries where practicable, consistent with applicable Australian privacy requirements.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, maintain business records, meet security requirements, or comply with legal obligations.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete or de-identify it.

Keeping Your Information Secure

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided below. We may need to verify your identity before processing a request.

Privacy Complaints

If you believe we have mishandled your personal information, please contact us and explain your concern. We will review and respond to your complaint in accordance with our privacy procedures.

Australian privacy law provides individuals with rights relating to access, correction, and privacy complaints in applicable circumstances.

Third-Party Services

Our website may use third-party providers for services such as website hosting, analytics, security, payment processing, communications, or spam prevention. These providers may process information according to their own privacy policies and applicable contractual or legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, information-handling practices, or legal requirements.

Any updated version will be published on this page together with a revised “Last updated” date. We recommend reviewing this page periodically.